Responsibilities:

Scheduling & Practice Flow

• Manage and optimize the oral surgeon's daily and weekly schedule to ensure the calendar is fully booked and gaps are proactively filled
• Coordinate surgical block time, consult appointments, and follow-up visits to maximize chair time and surgeon productivity
• Maintain a recall and waitlist system to backfill cancellations and no-shows on short notice

Insurance & Benefits Verification

• Verify medical and dental insurance eligibility in advance of every appointment, confirming active coverage and plan details
• Determine and clearly document specific benefits, exclusions, frequency limitations, and prior authorization requirements for each procedure
• Obtain pre-authorizations and predeterminations for surgical procedures, and follow up on pending claims
• Communicate insurance findings to patients in clear, understandable terms prior to treatment

Financial Arrangements & Deposits

• Present treatment costs and finalize firm financial arrangements with patients prior to the date of service
• Collect deposits for high-dollar or complex surgical cases in accordance with practice financial policy
• Set up and monitor third-party financing (e.g., CareCredit, Sunbit) and in-house payment plans as needed
• Reconcile patient balances, deposits, and insurance estimates to prevent billing discrepancies

Patient Confirmation & Case Readiness

• Confirm all appointments with patients in advance, including pre-operative instructions, fasting guidelines, and escort/transportation requirements
• Obtain and track required medical clearances from primary care physicians or specialists prior to surgery, following up on outstanding paperwork
• Review patient health history, medications, and anesthesia consent forms for completeness before the date of surgery
• Serve as the primary point of contact for patients with questions about scheduling, cost, or preparation

Additional Responsibilities

• Maintain accurate patient records and documentation in the practice management and imaging systems, ensuring HIPAA compliance at all times
• Coordinate referrals and case communication with referring general dentists and specialists, including sending post-operative reports
• Monitor and follow up on outstanding insurance claims, denials, and appeals to support timely reimbursement
• Track key scheduling and financial metrics (production, case acceptance, deposit collection) and report trends to the surgeon and office manager
• Support front-office operations as needed, including phones, check-in/check-out, and coverage during staff absences
• Assist with continuous improvement of scheduling templates, financial policies, and patient-communication scripts

Skills & Qualifications:

• High school diploma or equivalent required; associate degree or dental/administrative certification preferred
• 2+ years of experience in a dental or oral surgery office, with direct experience in scheduling, insurance verification, and financial coordination
• Working knowledge of dental and medical insurance, CDT/CPT coding, and pre-authorization processes
• Proficiency with dental practice management software and Microsoft Office
• Exceptional communication, organization, and follow-through skills, with the ability to manage multiple priorities in a fast-paced environment
• A patient-first, detail-oriented approach with strong comfort discussing financial matters and collecting payment

When you join 42 North Dental, you will be part of a team that always has your back and trusts your expertise. If you want to make a meaningful impact on patients’ lives, apply today!